Refund Policy
Simple, fair, no-hassle refunds. Try XFlow risk-free.
Our Refund Promise
3-Day Window
Request a refund within 3 days of purchase
No Questions Asked
No complicated forms or explanations required
Full Refund
Get your money back minus transaction fees
Refund Eligibility
Who qualifies for a refund
3-Day Window
Refund requests must be submitted within 3 days (72 hours) from your purchase date. The purchase date is when your payment was successfully processed by LemonSqueezy.
No Conditions
Unlike other software, we don't care if you've activated your license, downloaded the software, or generated videos. If you're not satisfied within 3 days, you get a refund. Period.
Full Amount
You'll receive a full refund of the purchase price, minus payment processing fees charged by our payment provider (typically 2-3% + $0.30). These fees are non-recoverable from the payment processor.
No Questions Asked
We won't ask why you want a refund. We respect your decision and make the process as simple as possible.
How to Request a Refund
Simple 3-step process
Include Your Details
In your email, provide:
- • Email address used for purchase
- • Order ID or license key (if available)
- • Purchase date (if you remember)
That's it! No need to explain why.
Get Your Refund
We'll process your refund within 1-2 business days. The funds will return to your original payment method within 5-10 business days depending on your bank.
Pro Tip: Check your spam folder if you don't receive a confirmation within 24 hours. We always respond to refund requests promptly!
What Happens After a Refund
Important information
License Deactivation
Your license key will be immediately deactivated and will no longer work. You'll need to remove XFlow from your devices.
Account Closure
Your account will be closed, and you'll lose access to any downloads or updates.
Your Generated Videos
Any videos you created during your trial period are yours to keep! We don't delete or claim ownership of your content.
Re-Purchase Welcome
Changed your mind? You're welcome to purchase XFlow again anytime at the current price.
Special Circumstances
Exceptions and edge cases
After 3 Days
Refunds are not available after the 3-day window expires. We enforce this policy consistently to prevent abuse. Please test XFlow thoroughly during your 3-day trial period.
Technical Issues
If you're experiencing technical problems, please contact support@xflow.video (placeholder) first! We're here to help and can often resolve issues quickly. Refunds are always available within the 3-day window if we can't fix your issue.
Chargebacks
Please don't file a chargeback with your bank. Contact us directly for a hassle-free refund. Chargebacks harm small businesses with fees and penalties. We promise to process your refund quickly and fairly.
Multiple Purchases
If you accidentally purchased multiple licenses, contact us immediately. We'll refund duplicate purchases regardless of the 3-day window.
Need a Refund?
We're here to help. No hard feelings, no complicated process.
Email refunds@xflow.videoWe typically respond within 24 hours